Shipping policy

Shipping Policy

Thank you for shopping with Aurena Jewelry®.

We aim to provide reliable and timely delivery to all our customers. Please read our shipping policy carefully to understand how and when your order will be shipped.

🌍 Global Shipping

We proudly offer worldwide shipping to most countries. All orders are shipped from our central warehouse located in Hong Kong.

📦 Order Processing Time

  • Orders are typically processed and packed within 1 to 3 business days after you place your order.

  • During promotional events or high-demand periods, processing times may be extended due to large order volume.

🚚 Estimated Delivery Time

  • Once shipped, most orders are delivered within 7 to 12 business days.

  • Shipping times may vary depending on your location and local customs procedures.

  • You will receive a tracking number via email once your order has been dispatched.

📮 Shipping Fees

  • Shipping costs (if any) are calculated at checkout based on your location and any ongoing promotions.

  • For promotional offers (e.g., Free Today), shipping may be partially or fully charged depending on the event terms.

⚠️ Customs & Import Taxes

  • Customers are responsible for any applicable customs duties or import taxes imposed by their local government.

  • Aurena Jewelry® is not responsible for delays due to customs clearance.

✉️ Delivery Issues

  • Please make sure your shipping address is complete and correct. We are not responsible for lost packages due to incorrect address information.

  • If your package is marked as delivered but not received, please contact your local courier or email us at info@aurenajewelry.com for assistance.