Terms of service

Terms of Service

Welcome to Aurena Jewelry®. By accessing or using our website (aurenajewelry.com), you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Conditions

  • By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by these terms.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You may not use our products for any illegal or unauthorized purpose.

2. Products & Orders

  • All products displayed on our site are subject to availability and may be withdrawn at any time.

  • We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

  • Prices for our products are subject to change without notice.

  • We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order.

3. Shipping & Processing

  • We offer worldwide shipping from our warehouse in Hong Kong.

  • Due to high order volumes during promotional events, please allow 1 to 3 business days for order processing.

  • Estimated delivery time is 7 to 12 business days, depending on your location.

4. Returns & Refunds

  • Returns are accepted for regular-priced items within 14 days of delivery.

  • Promotional items (e.g., Free Today offers) may be returned, but original shipping fees are non-refundable.

  • Please refer to our full Return & Refund Policy for details.

5. Accuracy of Information

  • We strive to provide accurate product descriptions, prices, and images, but we do not guarantee that all content is error-free or current.

  • We reserve the right to correct any errors or update information at any time without prior notice.

6. Intellectual Property

  • All content on this site, including text, graphics, logos, images, and designs, is the property of Aurena Jewelry® and protected by international copyright laws.

  • You may not reproduce, distribute, or exploit any content without our written permission.

7. Limitation of Liability

  • Aurena Jewelry® is not liable for any direct, indirect, or incidental damages arising from the use of our website or products.

  • We do not guarantee that your use of our service will be uninterrupted, timely, or error-free.

8. Governing Law

  • These Terms of Service shall be governed by and construed in accordance with the laws of the applicable jurisdiction in which our business is registered.

If you have any questions regarding these terms, please contact us at info@aurenajewelry.com.